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Voice, Data, and Web Integration.
call center. Since reacquiring ScoutTM in 1998, Contact Point Consulting continues to improve the Scout product line. Version 1.2 pulls these changes into one release that gives our customers the telephony platform they need to run an industrial-grade call center.Welcome to Contact Point ConsultingTM, home of the ScoutTM Founded by the original developers of Scout, Contact Point specializes in Scout and the applications and plug-Ins that run on the Scout platform. We are dedicated to leveraging the entire product to its full potential.
Contact Point
Consulting, Inc. |
Did you know that Scout integrates with Zetafax? This means you can automate your Tele-Sales and Service force with fax from the desktop, or you can give your callers the option of fax on demand. It's affordable, effective, and a great way to extend the reach of your Scout Call Center. Scout, the inbound call center environment, received a "CT-Expo97 Best of Show" award for delivering high value call management solutions. Scout provides ACD functionality and sophisticated call center configuration management in an affordable package on Windows NT. Modular products from Contact Point extend Scout to integrate with the Web. We also deliver progressive dialing, call recording, and other applications that give Scout more capability at affordable costs. InterQ for ScoutTM puts callback requests into Scout call center queues. InterQ for Scout (the result of our WebConnex project) is described in the December 1997 issue of Computer Telephony Magazine. |
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Updated
19 December 2001
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Consulting, Inc.