Scout Plug-Ins extend your Call Center with features and capabilities that build on the native features of Scout. From increasing the number of agents that Scout can support, to accessing information from a database to connecting your call center to the Internet, Plug-Ins are the ideal way to make a great call center even better.

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Horizon delivers the power of in-box switching to call centers that rely on the PBX to deliver calls to the agent. Horizon can increase digital control, speed, and throughput for Scout. It makes Scout act like a logical extension of the PBX.     InterQ for ScoutTM lets a prospect or customer put a callback request in your call center queues by clicking a button on a web page. The request takes the customer's place in the queue, waiting for the next available agent. When the request reaches an agent, it provides all the information the agent needs to return the call. InterQ for ScoutTM opens up new avenues for support options, reduces average wait time, and expands your call center's service capabilities.

Get Plugged-In with Contact Point
Contact Point Technologies is your source for these incredible Scout Plug-Ins. Contact Point provides the tools you need to make the best teleprofessional effectiveness software even better. You can reach Contact Point by phone, fax, e-mail, or the web as listed below. Give us a call today.

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