Contact Point Technologies delivers products and services to both end-users and computer telephony professionals and resellers. To learn whether your organization qualifies for Reseller Services, call us at (770) 453-9990.

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Products Contact Point Technologies delivers products and services that integrate the convenience of voice communications with the power of Enterprise database management systems. Our applications include standard products from major manufacturers, as well as highly customized platforms that support mission critical services. Whether you need sophisticated, voice-based information delivery systems or more routine call routing and managment facilities, Contact Point Technologies can leverage your available resources with affordable, maintainable solutions. Contact Point Technologies manufactures, distributes, and supports ScoutTM, the premiere call management solution for small and mid-sized call centers. Scout uses state-of-the-art Dialogic voice processing technology, coupled with Microsoft Windows NT, to deliver a reliable, scalable solution for inbound communications coupled with dial-intensive, outbound requirements. Contact Point Technologies is also a reseller for Hewlett-Packard server platforms and Zetafax network-based facsimile management systems. Zetafax is the integrated, LAN-based fax solution of choice for Scout. Scout: An inbound call center software solution that gives small groups the kind of call-handling control that until recently was available only to large call centers. Scout gives companies the power to integrate call handling, call queuing, IVR, supervisory capabilities, statistical reporting, and analysis for groups of four to twenty-four agents. Scout Plug-Ins: Software enhancements to the Scout Call Center platform. Plug-Ins are a great way to easily expand the Scout system's capabilities.

Services Contact Point Technologies delivers sophisticated applications that tame the frontiers between voice, data, the Web, and Enterprise Communications Management. Some of our services include: Call center design, installation and configuration Contact Point works with customers to implement call centers that deliver on expectations. We develop call flow specifications, data retrieval strategies, IVR applications, and interface management systems for the Web and a variety of telephone switches. We install and configure Scout to support a range of call center missions. Call center training Contact Point delivers standard and customized training packages for end users, administrators, programmers, and others. Call center support and maintenance We provide standard and customized support and maintenance programs that reflect our cutomers' expectations and infrastructure. In all cases, we support what we sell.