Scout's reports are organized by categories, including agents, queues, and teams, as well as summary reports and more generalized reports concerning abandoned calls, wait times, and call center configuration.

Agent Reports focus on performance issues, such as talk time and the details of each agent's activities while on station. The data collected by Scout are sufficiently granular to support an examination of login and log out times for each agent, as well as the numbers of calls taken on each shift by each agent. The data also support the comparison of talk times among agents, both by time interval and as averages.

Queue Reports focus on the performance of the call center as reflected in how much traffic is entering the queues and how well the traffic is being serviced. These five reports describe the numbers of calls received for each queue, in some cases providing comparisons among queues, and in other cases focusing on wait times and abandonment rates. Some of the reports can be segmented by time interval, while others provide either graphics or considerable detail in text.

The Average Talk Time by Team Report provides both a bar chart and text that describe the average talk time for each team. The report can be configured to display one team, several teams, or all of the teams.

The Summary Queue and Call Information Report provides statistics (as text) for each queue concerning average wait times, average abandon time, percents of calls abandoned and callers requesting callbacks, percent of calls answered, and the average time the caller spent in Scout.

Call Center Reports focus on more general call center peformance measures than the Agent, Team, and Queue reports. The four call center reports address such concerns as the average time a caller spent on hold before abandoning a queue, for example. Also included are the numbers of calls abandoned and answered by wait time, as well as the percent that each call type represents in the total call volume. Call types for this analysis include answered and abandoned calls, as well as requests for callbacks.

Configuration Reports provide the call center's administrators with detailed information concerning the current configuration of Scout. Some of the reports, such as Team Configuration, provide a certain amount of realtime data (agent-on-line/off-line) along with more fundamental configuration data. Administrators can document and review all of the configuration details for queues (including team assignments), teams, agents, and call completion codes (wrap-up sequences). The wrap-up report also supplies utilization data, indicating the numbers of calls that were slotted for each completion code.